FAQ

Collapsible content

Q. Are all products genuine?

All of our products are sourced from major auction companies that have undergone thorough authentication .
We never deal in counterfeit products, so you can buy with confidence.

Q. I would like to know more about the condition of the product.

If you have any questions, please feel free to contact us using the inquiry form.
In that case, please let us know the product name and control number to expedite the process.
We will do our best to accommodate your request, including taking additional photos and providing detailed explanations.

Collapsible Rows

Yes, it is possible.
Our inventory is shared with the online store, so please check the stock before coming to the store.

Collapsible Rows

Due to the nature of the product, we do not accept returns for reasons of customer convenience.
However, we will respond if there are any major defects that are not listed.

Q. What payment methods are available?

We accept various credit cards, Shop Pay, Apple Pay, Google Pay, and more.

Q. How long does delivery take?

Once payment is confirmed, we will usually ship within 1-3 business days.
*Shipping operations are closed on Saturdays, Sundays, and holidays.
For domestic deliveries, we use Yamato Transport as the delivery company.

Q. Are there any accessories?

Only the accessories listed on the product page are included.
If there is no mention of accessories, please understand that they are not included.

Q. Can I reserve an item?

If you have a specific date in mind for your visit, we can hold your item for you for up to 3 days.
We apologize for the inconvenience, but please feel free to contact us if you would like to do so.

Q. Can I cancel my order after placing it?

You can cancel your order before it is prepared for shipping.
Please contact us and we will check it immediately.

Q. Does it have an odor?

We sell carefully selected products in good condition.
However, as there are individual differences in how people perceive smells,
If you have any concerns, we recommend that you check in person at a physical store.